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These are the terms and conditions on which we supply short term holiday rentals of our self-catering cottage, Forge Cottage referred to as a “Holiday Cottage” for bookings made online directly on our website at www.escapetothestables.co.uk, by phone, message, WhatsApp, email or in person with us.

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For terms and conditions made via any other booking platform please refer to the website used to make your booking.

These Terms and Conditions provide you with information you will need before you book, a guide to making your booking including information about arriving, enjoying and departing from our Holiday Cottage, paying deposits, our and your responsibilities during the Holiday Period and what happens if you need to cancel your booking.  

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Who “We” are. We are EscapeToTheStables a partnership registered in England & Wales and our address is  Stables, Glan Clwyd Bella, Llandyrnog, Denbigh, LL16 4HY.

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How to contact us. You can contact us by telephoning 07493679798 or by writing to us at hello@escapetothestables.co.uk or the above address.

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How we may contact you. If we have to contact you, we will do so by WhatsApp, text message, telephone or by writing to you at the email address or postal address you provided to us.

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Definitions

“Agreement” means the agreement between you and us for the booking of a Holiday Cottage.

“Booking” means a booking of a Holiday Cottage

“Booking Confirmation” written confirmation as per clause 1.6 of your booking details and confirmation of your payment of the Rental Fee.

“Booking Form” means the form provided to you in accordance with clause 1.3

“Cottage Manual” any manual we may provide for a Selected Cottage setting out important information for your personal safety and use of the Selected Property and its appliances.

“Deposit” means the deposit of 30% of the total rental cost of the Holiday Cottage. A minimum 15% of the deposit is non-refundable covering the administrative costs we incur in processing your booking request.

“Guests” means holidaymakers invited by you who are booked to stay at the Holiday Cottage during the Holiday Period

“Holiday Period” means the period of time for which you wish to rent the Holiday Cottage

“Provisional Booking” a booking request that has not been confirmed by a Booking Confirmation.

“Rental Fee” means the total rental fee for the Holiday Cottage selected for the Holiday Period.

“Security Deposit” means the security deposit as stated in your Booking Confirmation which will be held on our secure banking application as a security deposit towards any additional charges incurred by you to us in accordance with clause 6.

“you” means the person placing the booking and to whom the Booking Confirmation is issued.

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1.    Booking and Deposit
1.1.    Please book via our website. You can contact us by text message, WhatsApp, email, phone, letter or in person if you have any questions. As part of the booking process we will request certain details from you including your name, address, proposed Holiday Period, proposed arrival date, proposed departure date, number and names of Guests (adult, child and infant) and any additional accommodation requirements.

​1.2.    We reserve the right to refuse bookings from:

1.2.1.     groups of people under the age of 21; and

1.2.2.    Hen or Stag Parties.
You must inform us at the time of booking if your party falls in any of these categories.

1.3.    A Deposit of 30% of the total rental fee is payable when placing a booking.

1.3.1.    If you are placing a provisional booking less than 8 weeks ahead of the Holiday Period you are required to make payment in full of your Rental Fee at the time of placing your booking. Please see the pricing information in clause 1.10 and the change and cancellation arrangements in clauses 2 and 3.

1.3.2.    If you are placing a provisional booking more than 8 weeks ahead of the Holiday Period, the Deposit must be paid on making the provisional booking and the balance of the Rental Fee must be received by us no more than 8 weeks before the start of the Holiday Period. A reminder will be sent to you by email one week before this date. IMPORTANT - Please see clause 5.1.1, we have the right to retain your Deposit and cancel your provisional booking if payment of the balance of the Rental Fee is not received by us when due.

Alternatively, you may wish to pay the entire Rental Fee at the point of your booking;

​1.4.    Payments must be made via Bedful. We do not accept any payments by cheque.

1.5.    All bookings remain provisional until payment of the full Rental Fee has been received in cleared funds.  We will provide a receipt for all payments received from you.

1.6 Once the Provisional Booking has been accepted and the Rental Fee has been received by us in full, we will send you your Booking Confirmation by email to confirm that your booking has been completed. Please check your Booking Confirmation carefully and contact us immediately if any information which appears on it is incorrect or incomplete. Once the payment of the full Rental Fee has been received by us and we have e-mailed or posted your Booking Confirmation a contract (our agreement) is formed for the rental of the Holiday Cottage incorporating these terms and the Booking Confirmation.

1.7 Please contact us without delay if you wish to invite additional Guests beyond those stated in your Booking Confirmation.

1.8 We reserve the right to decline accommodation and to order any unauthorised person off the premises.

1.9 Our agreement with you binds you, (the person named on the Booking Confirmation) and you are responsible for all your Guests. You will be liable for any additional charges incurred (see clause 1.10) and any damage which may be caused to our property by you or your Guests. You must ensure that all Guests (including children) are aware of and accept all of this agreement.

1.10 Our agreement continues until the last member of your party has left the Holiday Cottage including any extension to your stay and for such time afterwards as may be necessary. If you or any of your Guests stay extends beyond 10.00 am on the last day of the Holiday Period, or such other period as agreed by us in writing, you will be subject to an additional time-based charge based on the daily applicable rate for the Holiday Cottage and any losses we may suffer as a result of bookings by third parties for the same Holiday Cottage having to be delayed. We will send you, either electronically or by post, a confirmation showing the price of any additional charges. It will also detail payments received and due.

 

2.    Changing your Booking
2.1.    You may change your booking with us for any reason provided the change is made no less than 8 weeks or more before your start date. Each change is subject to availability and an amendment charge to cover our administration costs and any cost difference between your previous booking and the new booking. The price payable is the greater of i) your original Rental Fee, or ii) the price for your revised booking which applies at the time of your change. No difference will be refunded except where a change of date results in a lower price.

2.2.    If we cannot accommodate your requested change, you will have the choice of keeping your original booking or cancelling the booking and a cancellation fee will apply as per clause 3 below.

2.3.    Your booking is not transferable to another person.

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3.    Cancellation by You
3.1.    You may cancel your booking at any time however a fee will be charged. Any cancellations must be given either in writing via email or in-person to us over the phone. The effective date of the cancellation is the date we receive your notification. The following cancellation fees will be charged:

3.1.1.  Cancellation received by us more than 8 weeks before the start of your holiday Period -  will be charged the 15% administration fee

3.1.2. Cancellation received between 8-2 weeks before the start of your Holiday Period - will be charged 30% of the total rental fee (your Deposit)

3.1.3. Cancellation received by us 2 weeks or less before the start of your Holiday Period - will be charged 100% of the total rental fee (your Deposit plus the remainder of the Rental Fee as stated in your Booking Confirmation)

3.2.    If you have booked via a booking platform the terms of your cancellation will be that stated via the booking platform.

 

4.    Cancellation or Change by Us
4.1.    We accept all bookings in good faith. If the Holiday Cottage becomes unavailable or unusable for any reason prior to the start of your Holiday Period, we will use reasonable endeavours to offer an alternative date.  This may mean a higher or lower Rental Fee is payable.

4.2.    However, in the unlikely event that we have to cancel any booking previously confirmed, our liability will be limited to any Rental Fee including the Deposit received by us and you will be reimbursed any sums received from you in respect of your booking. Please note there will be no additional compensation offered.

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5.    Termination by Us
5.1.    You will be in material breach of this agreement if :

5.1.1.    you fail to pay the balance of the Rental Fee in accordance with clause 1.4.2; and or

5.1.2.    you fail to provide the Security Deposit in accordance with clause 6 below;
whereupon we have the right to terminate your booking before the start of your Holiday Period and no refunds or compensation will be payable to you.

5.2.    Without prejudice to any rights and remedies accrued, we have the right to:

5.2.1.     terminate your booking; and

5.2.2.    if the Holiday Period has already started, to instruct you or your party to leave the Holiday Cottage immediately without compensation or refund, should you or any of your Guests not comply with this agreement, including by way of example only terms relating to behaviour and conduct. No refunds or compensation will be given in these circumstances and we reserve the right not to accept any future bookings from you or any member of your party

5.2.3   No more than the maximum number of persons stated in the brochure and the web site may occupy the property. We reserve the right to refuse admittance or ask you to leave without notice and without refund if this condition is not observed. Any persons other than members of your party must not use the property, unless prior written consent has been obtained by us.

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6.    Security Deposit, Breakages, Damages and leaving the Holiday Cottage clean and tidy
6.1.    Guests are asked to use the Holiday Cottage and all items provided within it with care and leave it clean and tidy when vacating. All kitchen items must be left clean. We reserve the right to charge for any extra cleaning, missing items, breakages or damage and for this a Security Deposit is required.

6.2.    By booking you agree that we have the right either during or after your stay to recover from you, whether in cash, via the credit/charge or debit card used for the Security Deposit the monies to pay for the Rental Fee or otherwise, including the costs of:

6.2.1.    Any property damage including damage to the Holiday Cottage, the surrounding grounds and accommodation damage, and/or

6.2.2.    any compensation we may pay to others arising from you or any member of your party’s failure to abide by this agreement, and/or

6.2.3.    any other costs, fees or levies which we may incur, resulting from your or any member of your party’s action or inaction, overstay and from any other breach of this agreement; and or

6.3.    We reserve the right to enter the Holiday Cottage at any time for any reasonable purpose, for example, to make checks, maintenance work or any agreed housekeeping. We will inspect the Holiday Cottage after your departure and before it is made available to any other holidaymakers. You will only be notified if there is cause to charge any proportion of the Security Deposit.

6.4.    We reserve the right to charge a discretionary administrative charge of up to £50 for handling claims on your Security Deposit.

6.5.    We will notify you within 10 working days of the end of the Holiday Period of any additional cleaning costs, damage or breakages noted, the fees charged or an estimate of fees, if a firm estimate of the costs to remedy any damage, could not be obtained (e.g. in case of repairs)  along with images provided (where applicable).  Charges up to the value of £50 may be waived at our discretion.  In the event of minor breakages (e.g. glasses), the cost of replacement item(s) will be taken from your security deposit.

6.6.    The Security Deposit shall be applied, insofar as it suffices, towards the cost of any breach of this agreement including by way of example only, the costs of repair or replacement incurred for damage or breakages to or at the Holiday Cottage, its contents or grounds, any additional cleaning required over the time allowed for a standard departure clean, replacement of lost or non-returned keys (and replacement of locks if necessary), a penalty fee and the cost of professional cleaning where the no-smoking rule has been ignored, replacement of soiled mattresses, late departure or early arrival (if not agreed), over occupancy of Guests, or allowing pets into the property. To the extent that the costs incurred for any the breach of this agreement or damage caused are in excess of the Security Deposit (“Excess”), the Excess will be invoiced to You and shall be paid by You within 14 days of the date of the invoice for the Excess.

6.7.    In the event of there being a delay on our side in obtaining an invoice (for instance if repairs are involved), we will charge a reasonable estimate of the amount and will refund or charge any excess to your debit or credit card once the final costs have been established.

6.8.    We will inform you in the Booking Confirmation of the amount of the Security Deposit payable for your stay in the Holiday Cottage. If you fail to provide credit or debit card details for the security deposit on request, we reserve the right to treat the booking as cancelled whereupon our standard cancellation terms will apply (see clause 5.1). The credit or debit card provided in respect of the Security Deposit must be valid for a month after the last day of the Holiday Period.

6.9.    An enhanced Security Deposit may be required for certain types of booking including single-sex group bookings (where they have been permitted by us in writing).

6.10.    Before your stay begins, you will need to provide credit or debit card for your Security Deposit. The card details will be held on our secure banking application as a Security Deposit and your card will not be charged unless we have reason to claim against your Security Deposit under this agreement. You Security Deposit will be “on hold” and you will not be able to access those funds until the hold is released by us.

7.    Before you arrive
7.1.    In order to protect you, your Guests and other persons who may wish to occupy a Holiday Cottage during or after your Holiday Period, you should inform us immediately if, within 4 weeks prior to your arrival date or during the Holiday Period, any member of your party has, or develops, an infectious or contagious medical condition. If so, we have the right to:

7.1.1.    Refuse to accept your booking; or

7.1.2.    cancel your break; or

7.1.3.    ask any member of your party to leave the property immediately, should we, at our discretion consider it necessary to protect the health of other guests.

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8.    Arrival and Departure
8.1.    Arrival times: You may arrive between 3pm-9pm other times by special arrangement. It is very helpful if you can WhatsApp and advise/update your estimated time of arrival. Departure time: You and your Guests must depart by 10am on the last day of your Holiday Period and we refer you to clause 1.10. (later departure time may at our discretion be agreed in writing in advance for an additional charge if we have no guest booked in on your departure date).

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9.    Whilst you are our Guest
9.1.    To ensure the maximum enjoyment of your stay and that of all our other guests you must comply with all of the requirements in this agreement and the Cottage Manual. We draw your particular attention the clauses below and to the safety and other information, you will receive on or before arrival. You must also note and comply with all verbal or written guidance, especially safety guidance supplied to you by us.

9.2.    You agree that the Holiday Cottage will be used for personal and domestic purposes only. You must not use the property except for the purpose of a holiday during the holiday period, and not for any other purpose or longer period. The agreement to stay in the property for the holiday period, does not create the relationship of Landlord and Tennant between the parties. You shall not be entitled to a new tenancy, or to any assured short hold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or at the end of the Holiday Period. In no circumstance can You or you Guests re-let or sublet the property.

9.3.    Music should be turned down after 9.00 pm and please behave with respect at all times and do not disturb our neighbours.

9.4.    You are responsible for:

9.4.1.     Keeping the Holiday Cottage and its contents in the same condition and repair as you found on your arrival at the Holiday Cottage and shall ensure that your Guests shall also take such care of the Holiday Cottage and its contents.

9.4.2.    The behaviour of all members of your party should be in keeping with the family environment and should not be excessive, noisy or disruptive, especially at night.

9.4.3.    The safety of your and your Guests property and vehicles. Vehicles parked on our property at your own risk. You must lock your vehicle securely and remove all valuable items on parking. Please note we do not have any storage for bikes and bikes are not permitted within the Holiday Cottage. However if you want to bring your bike please contact us in advance and we will try and make alternative arrangements.

9.5.    Please inform us of any additional facilities you may require before booking. We cannot guarantee that we will be able to comply with your request for any additional facilities or other special equipment. We do not have dedicated car charging facilities. If you wish to charge your electric car you must notify us before booking and bring any required equipment with you. We may need to charge a surcharge due to increased electricity costs.

9.6.    Being near a farm there can be mud nearby and on the road, so please make sure you bring suitable footwear with you and always take off your shoes on entering the Holiday Cottage.

9.7 Children under 18 must be supervised by their parent or guardian at al times.

9.8 Guests must abide by all Hot Tub safety rules.

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10.    Smoking is not permitted

10.1.    Smoking (including e-cigarettes) is not permitted in the Holiday Cottage. This will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused, will be deducted from deposit.

10.2  Any traces of smoking outside must be removed from patios/gardens/driveway/road etc by the hirer by the end of occupancy.

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11.    Complaints
11.1.    Any complaints must be made known to us immediately either by e-mail, by telephoning or by contacting us in person at our address stated above. No complaints will be entertained at the end of the Holiday Period or after you have departed.

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12.    Insurance
12.1.    We will not accept liability nor loss of any nature whatsoever suffered by any person from any cause whatsoever caused in connection with that occupation or attendance at that accommodation. We accept no liability for any accident, loss or damage to your property. We will offer reasonable help to assist you in tracing lost items, however, we can only keep lost items for 30 days.

12.2. We can accept neither liability nor loss of any nature whatsoever for Your or Your Guests use or hire of any form of equipment during the occupancy. It is Your responsibility and You are strongly advised to arrange appropriate and adequate insurance to give protection for loss or damage for this purpose.

12.3.    We strongly recommend that you take out appropriate insurance for you and your Guests prior to the Holiday Period.

12.4.    You must make sure that you have contents cover for your belongings as this is not provided and we are not responsible for your losses.

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13.    General Safety and Fire Safety
13.1.    If there is a fire, raise the alarm, evacuate the cottage, call 999, then please call us.

13.2.    You are required to follow any safety advice provided to you. Take particular care not to do anything which might cause a fire and do not leave items unattended on cookers or in ovens or grills or on the BBQ.

13.3.    Upon arrival, please familiarise yourself with emergency procedures for dealing with fire. Notices are present in the Holiday Cottage and Cottage Manual. Please make sure your whole party is aware of the escape routes, location of fire extinguishers and the first aid box. Smoke detectors are provided for your safety and must not be disabled. Please report to us if the detector is faulty or is particularly sensitive.

13.4.    While we make every effort to ensure your wellbeing during your stay, please remember that you remain responsible for the safety of yourself and others in your party, especially children.

13.5.    It is vital to know where your children are at all times and to supervise them. This is particularly important as the Holiday Cottages are located near to a working farm with barbed wire, heavy farm machinery, rabbit holes and other hazards commonly found in the countryside.  We are located within easy walking distance to a pond, and rivers all of which pose a potential risk of drowning. Please note that none of these are fenced in and it is your responsibility to make sure all members of your party remain safe at all times. The pond is on private property and should not be accessed.

13.6.    Please wear appropriate footwear as the path are exposed to the weather and can be slippery. The level of lighting around the property is designed not to distract from the natural environment around the property. If walking outside in the evenings, you may find a torch useful.

13.7.    Please do not walk on the ponds or rivers if frozen or allow your child to do so.

13.8.    Please take care when approaching animals or birds as they may bite or injure you. If you do touch an animal or bird, please wash your hands thoroughly afterwards. Please note that there may be grazing cattle, horses or sheep present on the fields adjoining the local footpaths. When walking you should be mindful of your surroundings to fully enjoy the experience. Be vigilant, especially on entering a field or where you cannot see the whole field. Try to stay away from animals and be aware of their movements. In the spring it’s especially important to be sympathetic to farm animals rearing their young and give them space. When walking in fields with cattle, horses or sheep, the advice is to avoid getting between animals and their young; to keep children under close and effective control around cows, sheep and horses.  If you feel threatened by animals protecting their territory or young, do not run. Move to the edge of the field and, if possible, find another way round. Please ensure you close any gates behind you and be cautious of electric fences.

13.9.    You may not bring or use any fireworks – including sparklers – or Chinese lanterns, shotgun, knife, firearm, air weapon, archery equipment, illegal substances or similar item to Holiday Cottage under any circumstances.

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14.    What is included in the Rental Fee
14.1.    Included in the Rental fee is:

14.1.1.     the use during the Holiday Period by you and your Guests of the Holiday Cottage in accordance with this agreement,

14.1.2.    sheets, pillowcases, duvet covers, towels, bathmats, tea towels and you will also find a limited amount of the basics such as salt, pepper, sugar, tea, coffee, toilet rolls, soap, bin liners, washing up liquid, dishwasher tablets and clothes detergent;

14.1.3.    the use of a high-chair or travel cot, can be provided if requested on or before payment of the Rental Fee (and subject to availability)

14.1.4.    Wi-Fi, however, we cannot be held responsible for the speed of the connection and use is subject to third party terms and conditions which are available when accessing the system; the WIFI facility is not subject to any particular security, and only has limited filtering measures and requires continuous parental supervision when used by children;

14.1.5.    In the Holiday Cottage a basket of logs will be provided for the wood-burning stove. PLEASE DO NOT BURN ANYTHING ELSE in the log burner. Additional logs are available on request at a cost of £6 per bag.

14.1.6.   We take no responsibility whatsoever for any accidents that may occur. Beyond the boundaries of our property, we respectfully ask you to adhere to the footpaths and permitted routes.

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15.    Security

15.1.  It is Your and Your Guests responsibility to ensure that the property must never be left unlocked and unattended during occupancy.

15.2  Please let us have all visitors’ car registration numbers for security reasons. (CCTV)

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16.    Miscellaneous
16.1.    Images on our website are for illustrative purposes only.

16.2.    This agreement and any dispute arising out of it will be governed by and construed in accordance with the laws of England and Wales. We and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

16.3.    Your stay will not give rise to any tenancy agreement between us.

16.4.    We will comply with the Data Protection Legislation and any directions issued by the Information Commissioner in the processing of such Personal Data.

16.5.    Should any part of our agreement be deemed by law to be void, the remainder of this agreement will, if capable, continue in full force and effect. The headings in this agreement are included for convenience only and shall not affect its interpretation or construction.

16.6.    In all cases, except personal injury or death, our liability to you for the total of all claims arising out of your break with us is limited to the cost of your Rental Fee less any charges and invoices raised by us (including by way of example under clauses 2,3,5 and 16). We will not be responsible for any matters that result from any unforeseeable and unforestallable events that are beyond our control.

16.7  We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.

This property is privately owned and we expect all guest to enjoy the facilities and treat the property with the same respect they would with their own house.